Terms

The simple rules for booking a wash with Detailing Lab.

Last updated 16 September 2026

Booking and payment

A booking is confirmed when it is paid in the app. The price you see when you book is the price you pay. Prices include VAT where it applies.

Changes and cancellations

You can cancel or move a booking in the app or by messaging us on WhatsApp at 050 550 3338. Please give us as much notice as you can. If we have to cancel, you are refunded in full.

Access and parking

Please make sure we can reach the car and work beside it. If a building refuses access, or the car cannot be found at the spot given, we will call you before leaving. A wasted trip may be charged.

Weather and delays

Sandstorms, heavy rain and building rules can delay a job. We will always message you and offer a new time.

Your car

We work with paint-safe, pH-neutral products and careful methods. Please remove valuables before we arrive. Tell us about existing damage, loose trim or aftermarket paint so we can work around it.

Results

Detailing improves a car, it does not make an old car new. Deep scratches, etched stains, worn leather and paint damage may improve without disappearing. We will tell you honestly before we start.

If something goes wrong

Tell us within 24 hours. Message 050 550 3338 on WhatsApp with photos and we will put it right, re-do the work, or refund it.